Privacy and Payment Security Policy

-Introduction

At Lukestar Infotainment Pvt. Ltd. we are committed to protecting the privacy and security of our customers’ personal and financial information. This Privacy and Payment Security Policy outlines how we collect, use, and protect your data when you make payments for our services.

-What Do We Do With Your Information?

When you use our services or make a payment, we collect and use your information to provide you with the best possible experience. Here’s how we use the information you provide:

1. Service Delivery:
   • We use your personal information to set up and manage your broadband account, deliver services, and ensure you receive the connectivity you need.
2. Payment Processing:
   • Your payment information is used to process your transactions securely. We only use this information to complete the payment for services you have requested and to manage any recurring billing.
3. Customer Support:
   • If you contact us for support, we use your information to assist you, resolve issues, and answer any questions about your account or our services.
4. Communication:
   • We may use your contact information to send you important notices, such as updates to our terms, policies, or billing information. We may also send you promotional offers or service updates, but you can opt-out of these communications at any time.
5. Improving Our Services:
   • We analyze the information we collect, including usage data, to understand how our services are being used. This helps us improve our offerings, customize your experience, and develop new features.
6. Security and Fraud Prevention:
   • We use your information to protect against fraud, unauthorized transactions, and other illegal activities. This includes monitoring your account for suspicious activity and verifying your identity when necessary.
7. Legal Compliance:
   • We may use your information to comply with legal obligations, such as tax reporting, and regulatory requirements, or to respond to lawful requests by public authorities.

Your information is treated with the utmost care and is only used for the purposes outlined above. We do not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

-Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will notify you by posting the updated policy on our website and revising the effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy.